Privacy Policy

Terms & Conditions

H.I.S. Travel (India) Private Limited offering premium customized holiday packages. We make every effort to provide you with the best services in pleasant and friendly atmosphere at all times. We strive for complete satisfaction and endeavour to provide a safe and secure journey. The ‘Terms and Conditions' given below, on our website, the tour registration form and any other printed material and brochures, together form the basis of our contract with you. You are required to read, understand and accept all the terms and conditions, before you register yourself/family/friend for any of the packages. Its imperative that all the passengers who are availing our services abide by and strictly comply and observe all the terms and conditions laid down herein.

Definition

"Passenger/You/Guest" means the person/persons in whose name/on whose behalf booking or registration is made. Company/we/Us/HIS TRAVEL INDIA "independent contractor" means "any hotelier/hotel owner, owner of any airlines or shipping company or Railway or Ferry Boat Cruise/ Coach owner or any other person or organization who has been selected by the company to render services to the Passenger".

Jurisdiction

All disputes pertaining to the tour and travel, travel related services conducted by the Company and any claim arising there-under shall be subjected to Delhi jurisdiction only.

Payment Procedure

In order to initiate the booking, we require a token advance by cash/cheque/DD. This token advance will be 50% of your holidays package value, 100% of the airfare and VISA fees value. Balance payments to be cleared once we get confirmation of services. All cheques / demand drafts should be in favour of H.I.S Travel INDIA Pvt. Ltd.' and payable at our branch office/ For World holidays the rate of exchange of the day will be applicable during payment.

Itinerary

The suggested itinerary is based on information & guidance from local agents/ hotels. The Itinerary is subject to change due to unavoidable circumstances. Passengers are required to co-ordinate with the driver for Indian Holidays / Ground handling agents for World Holidays and reconfirm your next day's visit and sightseeing program. The car / coach are based on time limits.

Visa (World tours)

It is the responsibility of the passenger to hold valid travel documents, such as passport and valid visa and to furnish all documents required by the company for the application of the same within the period stipulated. lt is at the sole discretion of the Consulate/Authorities to ask for original documents/personal interview of the passengers at any time. However, granting or rejecting visa is the sole prerogative of the concerned Consulate/Authorities even after submitting all relevant documents, the Company will not be held responsible for the same. In case the Visa application is rejected by the concerned embassy/consulate or authorities, due to incomplete /delayed documents furnished by the passengers or due to any other reason whatsoever, or there are errors in the date of visa granted or scanned photographs on the visa, the Company shall not be liable or responsible for the same. All costs and charges in respect of the said application for the visa, shall be borne by the passenger. lf the passenger needs to cancel a tour due to rejection of visa or rejection of entry into the country, the cancellation charges of the Company will be applicable and shall be payable by the passenger. There will be no refund if the passenger, or any member of his party, is unable to travel due to the said reasons.

Health and Insurance

It is advisable & highly recommended to acquire adequate Overseas Travel Insurance cover for protection from any expenses such as medical, legal, hospitalization, accident etc. For most of the European countries, it is mandatory to obtain an Overseas Travel Insurance policy for the tour. Insurance claim is at the sole discretion of the Insurance Company. The Company reserves the right to ask guest to provide written certification of his medical fitness before departure. In the event that a medical condition has not been disclosed, the Company will not be able to provide any assistance or money back and no further claims in this regard will be entertained.

Package Price

Please refer to your Package Cost for the Inclusions & Exclusions. The price quoted in our proposal or brochure has been calculated as per the prevailing rate. The Company reserves the right to amend/alter the price published in the proposal / brochure in case of supplier rate fluctuations, currency fluctuations due to changes in the various cross rates of exchange, changes in various taxes, visa fees and/or fuel costs, before the date of departure. Any such increase in price must be paid for in full before tour departure by the passenger. In exceptional cases any increase in price on the tour must be paid in full by the guest on tour.

Amendment

After the initial booking on a particular package and related services in the event of any amendment you wish to make such a change of destination, departure dates, addition/deletion of services, change on passenger number or such other change, you will need to make an written request and obtain an acknowledgement from the sales executive. There will be an amendment fee on every service once all services are confirmed. The amendment may invite further cost from the service provider which will have to be borne by you further such request are accepted by us, subject to availability.

Cancellation

lf circumstance make you cancel your holiday, the cancellation must be intimated to us in writing. As per the booking condition of the holiday, we are constrained to levy the following cancellation changes.

When a Cancellation is Made Charges
Before 30 Days Rs. 10,000 per person anytime
29-22 Days 25% of total amount
21 - 15 Days 35% of total amount
14 - 10 Days 50% of total amount
09 - 06 Days 75% of total amount
06 - 00 Days 100% of total amount

Except Saturday, Sunday and Holiday.

Refund

Refunds if any, for amendments and/or cancellations will be paid directly to the passengers strictly by 'A/C payee' cheque, in Indian Rupees only at the prevailing rate of exchange within 45 days,

Suggestions or Grievances

Any claim or complaint by the passenger in respect of services provided by the independent contractors must be notified to the Company in writing within 7 days after the tour completion date. No claim notified to the Company outside this period will be entertained and the Company shall incur no liability in respect thereof. lt is hereby declared that the immunities provided under the contract shall be available to the Company's managers including tour escorts, employees, servants and agents but not to the independent contractors selected by Company. The Company reserves the unconditional right to refuse a booking/terminate a passenger on tour in event of unreasonable behaviour at any time.

Privacy of Information

We treat all information furnished by you as confidential and will share only the necessary information with airline, hotels & service providers who will provide services to you during your tour. However, we may be constrained to disclose the information furnished by you, if such disclosure is required by law or by an order by court or the rules, regulations & enquiry by any govt./statutory agency having regulatory authority over the Company.